![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/bc934a85-6907-4ef7-8599-63ac832c0a1f_rw_1200.png?h=732f2a78766a21e02bb7a36d440bc1d7)
Chapter 1: Heroes Are Not Welcome
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/4d50ceed-9512-47e0-84cc-75ba57b26688_rw_1920.png?h=512cef03627f485b5d8238d4c43e1133)
Chapter 2: Be Yourself! Always. Everywhere.
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/d19a77c6-586c-4c9a-b690-9ac10fbfd651_rw_1920.png?h=c91d2c5cf31f92dccb650c182d131f49)
Chapter 3: Help! I Need Somebody! (The Great Standoff)
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/d359d34b-f896-4ac8-9021-70e399e35783_rw_1920.png?h=b98e223461ee3aa675f5cddc7171cb4a)
Chapter 4: People Are Awkward
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/77739af6-f95b-43ec-b7da-f279132d170c_rw_1920.png?h=0ca8ecdab8c8a92fd6c490c66d3494c1)
Chapter 5: Education is King (or Queen)
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/83c8ed99-4f48-4b0c-b19a-0c07f68b53a3_rw_1200.png?h=7406e5f52ecc3a7c72ac6899ee58ea8b)
Chapter 6: The Importance of Cheerleading
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/0585ead0-1d1b-497b-94b0-b468e96cffd2_rw_1920.png?h=7cd393b0ef0670c9f7a66ad59b4f9400)
Chapter 7: "Thinking" is an Action
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/fdfd0aa1-fe1a-47b7-8d99-972c67f59cbb_rw_1920.png?h=756aaa1299bfad25b611d7f8f589b586)
Chapter 8: Listen
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/4504c459-0dbe-4ded-94f5-3bbaf0fd392a_rw_1200.png?h=07ed8c93bbaad1fb70258ecf07fe0119)
Chapter 9: The Most Uncommon Sense
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/6ea2b0f9-a936-4bc7-9c65-9a4526d7b982_rw_1200.png?h=7ae9a3a81069dc13620c77836b6cefaa)
Chapter 10: The Perfect Boss
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/b8b8e63a-61c4-4b63-9b77-694adfb6835e_rw_1200.png?h=35d34bfb23b4b2bba6f385cb4e121439)
Chapter 11: The Prefect Boss
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/5c74508d-90a1-41c5-af1b-a8cb52adeefa_rw_1200.png?h=a91bebb11079ed23f07fff3821cc87f5)
Chapter 12: The Perfect Employee
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/7a137a5e-db99-46ff-8c1a-be700c01ebf5_rw_1200.png?h=e7aca907cfeabe3d133846192f645804)
Chapter 13: The Imperfect Employee
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/6b11c393-071c-4dcd-b5b2-0dc96c25cb4c_rw_1920.png?h=21ce76f564ebf42b345be22bb64584a2)
Chapter 14: Teamwork
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/542da7ee-7c7a-4e92-8dc9-9eec486835ab_rw_1920.png?h=cc46aa27167789b4ec41e189fd67fc0f)
Chapter 15: Stress
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/d374ee6b-d854-4a4b-ad2f-0e867ab17891_rw_1920.png?h=0b69ac225d3a719d109aa36e5fb2c240)
Chapter 16: Losing the Good Ones
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/1986f5b4-8fe8-42ff-9aa0-aecdb86e4ecb_rw_1920.png?h=70b53094e57380a64a661d5712df0641)
Chapter 17: Stating and Questioning the Obvious
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/a16d6984-ea3c-445b-89dc-9c7ef41a6c25_rw_1920.png?h=07aae477d5661a86b3805e858b6a4427)
Chapter 18: Results
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/21298ab2-8d19-4c17-9c01-af75333c3e2d_rw_1920.png?h=5a6b406151b754c9e1d167e569b297c6)
Chapter 19: Balancing the Three P's
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/db4e44fe-04e1-406a-b3eb-379964f35c42_rw_1920.png?h=fe7cdf95fed59f12178b9d01d8f9955d)
Chapter 20: Dealing With Customers
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/1800d778-8e08-4a17-bf3b-d43135699339_rw_1920.png?h=0631c21d0a3fa24fc00d45988c61bcf6)
Chapter 21: Informational Meetings
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/0c0a77ca-6918-4d22-a2b0-f155b8450b68_rw_1920.png?h=4f46069fa67a18c402adac7145725984)
Chapter 22: Presentation Skills
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/d09c7638-560c-461f-9bfd-dd87e0462c23_rw_1920.png?h=d55ddcee46eda175681e38cf8c37010f)
Chapter 23: Managing Resource Constraints
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/87ee71aa-0c31-4b2a-b047-56fb08cfc6a0_rw_1920.png?h=2d00687fed8df78307674cae7d9ba1e4)
Chapter 24: Be A F.O.R.C.E. of Nature: The Secret Sauce in Effective Project Management
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/583daaea-3f1c-4427-8ac1-95919b1089f2_rw_1920.png?h=59973cd9a7bf02cff14392b10731c2a5)
Chapter 25: Ladders and Other Dangerous Things
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/a4a4bd17-aa9c-430b-9ebc-1d18a4e64b84_rw_1920.png?h=6685279fd8c513a6b67df59e28989b46)
Chapter 26: Politics At Work: Game Playing
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/ed664795-1329-4297-a56d-6b2f88d85316_rw_1920.png?h=3aebb965bc0c431b6666e4aad79d995d)
Chapter 27: Passive Aggression
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/19f6f693-285c-4013-9565-3c892df8a0ff_rw_1920.png?h=a6c0a871461a9378a60a5d8f48f64d7a)
Chapter 28: Will All the Assholes Please Stand Up?
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/2bd1099a-0bf8-464e-8c64-84228716ce22_rw_1920.png?h=4fe7f82bfd03f5e247efe57f3de6d3e3)
Chapter 29: Going Up: Escalation Culture
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/0db0c22e-6a86-48cc-a9da-eb06691651f1_rw_1920.png?h=2dc8ed0192fbb50a2ba66d354179fe40)
Chapter 30: "Not Invented Here" Syndrome
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/b42921b6-c27e-47cc-bd42-ea4d4f920362_rw_1200.png?h=05fc34312d4de20c706df135f31bcb0f)
Chapter 31: We Are Watching You
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/96623e80-4bc8-4b44-8f9b-6d17f896f806_rw_1200.png?h=651aa7a2bdf6fce94309b20e5497eb33)
Chapter 32: Micro-Management: The Poster Child for Wasteful Management
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/7781716c-119b-4091-b77a-6a023ee999b6_rw_1920.png?h=e878ab846f9ba7b4e389d994aeafa811)
Chapter 33: I Cannot Feel My Toes
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/981d6b1f-3cac-4e07-a1fa-f0b49d66674b_rw_1920.png?h=97abe2c080296f71bb898248a4f81847)
Chapter 34: Power Loss: The Winter of Your Discontent
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/c1d89b70-e584-4bcb-8e23-0057d0b3ad4f_rw_1920.png?h=4ca4d9404fb5fd9102f2eb5bbae46dcb)
Chapter 35: Dealing With Things
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/f335e08b-01f0-40ae-8725-2acf78d97c75_rw_1920.png?h=a079e8463f4a0e86f3a4a87cfdd3d5b3)
Chapter 36: Taking Back Time
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/51f141b2-e7ab-4800-8ed2-0f7e0bfc84ec_rw_1920.png?h=4147f1fd7747070c73219f6ffda2664a)
Chapter 37: Sharing the Love: Not So Much, Please
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/9c836843-6a0d-45e4-b572-ca80ab93eb83_rw_1920.png?h=87d45d72a273e4326ef0659861ceefbc)
Chapter 38: Communications
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/dcf5d045-da01-42bb-a0a5-f5ea6b551c91_rw_1920.png?h=dde2a41c3e7d937bbe90c8b0ccda9a4d)
Chapter 39: Reorganize, Renew, Repeat: The Three R's
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/335bb54a-bcea-45d7-a29c-5b3dbf022b3e_rw_1920.png?h=57534532b1ae4f1bfac2a92a6b1b472c)
Chapter 40: Downsizing
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/71efbabe-1925-4ddf-9cdc-f88bb20270ab_rw_1920.png?h=473800aff97da4912d4fa070d90d4e14)
Chapter 41: Upsizing
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/461835d5-007f-4543-b624-46bba9c7210c_rw_1920.png?h=649e8d4f8c9e1d2b8491c2613f456b75)
Chapter 42: Motivating People: Helping to Drive Performance
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/5ec41a3e-23a5-4225-9cbd-f609a082f97d_rw_1920.png?h=dfecaa0717cd38636d6f8a7d82811e6d)
Chapter 43: Change Agents: Ha Ha!
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/c06e1372-c981-4300-8625-bb20eb497694_rw_1920.png?h=5cead17aa3f1b57477937394107ab27e)
Chapter 44: A Company That is a Good Social Partner
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/f313d114-4429-4b6c-9f9a-fcdad656c02a_rw_1920.png?h=afa061b2d263c52f9a83520ffa131612)
Chapter 45: Leading an Organization to Greatness
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/e1a04b1e-b138-496a-a00b-c5b7ba12f196_rw_1920.png?h=740951b47e13df7facb849769a983d50)
Chapter 46: A M.A.D.D. Approach to Recovery in Stormy Times
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/1465a20f-e6ff-4aff-9c18-5269c7c0020b_rw_1200.png?h=007dafdfda19a3b00d7165b0fc37231b)
Chapter 47: How to Kick Start a Cultural Change
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/4594a4bf-75de-4ae6-84da-a576bda9f887_rw_1920.png?h=34f5f07d7bd85aa0bfbef510b4f6de15)
Chapter 48: Slicing Things Up: Where Did All My Free Time Go?
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/b45e084d-83f3-492d-b080-b0ed57c961bd_rw_1920.png?h=9c2f22f8f3a6063a46b1832a3f90a6af)
Chapter 49: The Truth Will Set You Free
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/ad97a166-dcde-46c8-a8b5-dfcdad6439c9_rw_1920.png?h=6e1568499f303467018db267b707c1e0)
Chapter 50: Speed
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/c084fd71-0402-430e-bc81-7ed307090a5e_rw_1920.png?h=a7832d3be8237c0598363b32b8e6fc88)
Chapter 51: Marathons: Meetings Without End
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/d20de439-ba53-47e3-8302-c4a3b7a9bac6_rw_1200.png?h=ffc0d3392eba5effd23736264e8741bf)
Chapter 52: Do Not Panic
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/17d4fcf7-c853-4044-bc4d-e3cf3eff7ed0_rw_1920.png?h=db0f7f7b82ce6dfddd42391ba351acab)
Chapter 53: Доверяй, Но Проверяй (Trust, But Verify)
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/280a9eab-7af3-49a7-b081-96aa0adb0c1d_rw_1920.png?h=2bcad758e8551292ca5b05560225a775)
Chapter 54: Loyalty
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/4c92a40c-3154-43ae-8e9a-0ffbf6d81454_rw_1920.png?h=f152e8582ebd8adda64e35e24fb0ba5a)
Chapter 55: What Now?
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/14589047-f055-4638-9873-bd2689b9bdd8_rw_1920.png?h=86317c814b59c631ba721dffdabc4a71)
Chapter 56: Problem Solving
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/10c13327-a6e5-425a-98bc-001ca4721924_rw_1920.png?h=e7c6208d9f02fe1860355b873364ee23)
Chapter 57: Smell the Roses
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/8f0b1779-78f1-4173-9584-ff03dfcff3bc_rw_1920.png?h=d368cc9225e7683b888f86d8fdbfe269)
Chapter 58: The Good
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/1ba20f68-e4ae-4ca4-a57a-55fb6cd10d17_rw_1920.png?h=dca9e62f267390dbbd27e548fbc13015)
Chapter 59: Home Life
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/14f4824a-5303-44b5-bb94-3a5daab84358_rw_1920.png?h=faf389e4fcd8b5dd434431828b68e918)
Chapter 60: Diversity!
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/7db5dbec-0aab-453a-a57d-0e8635061463_rw_1920.png?h=577633ebe3d7fd519827f1a8af818073)
Chapter 61: Coaching and Mentoring
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/95a7f5fe-4749-443b-9441-67a29ede0fa0_rw_1920.png?h=eaa2a7a28fd953871d5b55c2e3476512)
Chapter 62: Filling Generational Gaps
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/115307c2-5bda-43cc-a401-f24a763b8e82_rw_1920.png?h=28135e3980d26f4bd5f7eaaaa2e38457)
Epilogue
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/796ddea5-f98a-455f-8f78-83aa6f3ce19a_rw_1920.png?h=2036197008c6b96d5a3ac7df835647a8)
Part 1: People
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/b049b7cc-10bb-4b34-bdf4-923ed29e7b37_rw_1920.png?h=519ccdcc01ab6afdc13207c7641d3849)
Part 2: The Job
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/9594bee0-7873-414a-b09e-3a3611930741_rw_1920.png?h=1c9e6eb285f535f6d72b8b26a33002b4)
Part 3: The Games
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/21bd7fe8-f669-4924-8dad-8741b4bb0850_rw_1920.png?h=1cf88ea44aff80c6acaed3d61e11712c)
Part 4: The Actions
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/1b59e379-5c65-4304-b839-27b15687a9ba_rw_1920.png?h=057d681300d0a7268f2f1b63a6251a42)
Part 5: Corporate Movements
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/f2f9f204-4cbf-4c7c-9c14-3655f6a03b90_rw_1920.png?h=df6542f571df0f52548ce711cb2d8e48)
Part 6: Simple Stuff
![](https://cdn.myportfolio.com/09b5b8fd-5da3-486d-98cb-2f445dfccd40/0eb4bc30-7566-4fb2-b346-ff97eba8e397_rw_1200.png?h=620e30ef349da22d3313295b5186bcf2)
Part 7: The Point