Part I: People
Chapter 1: Heroes are Not Welcome
Chapter 2: Be Yourself! Always. Everywhere.
Chapter 3: Help, I Need Somebody! (The Great Standoff)
Chapter 4: People are Awkward
Chapter 5: Education is King (or Queen)
Chapter 6: The Importance of Cheerleading
Chapter 7: “Thinking” is an Action
Chapter 8: Listen
Chapter 9: The Most Uncommon Sense
Chapter 10: The Perfect Boss
Chapter 11: The Prefect Boss
Chapter 12: The Perfect Employee
Chapter 13: The Imperfect Employee
Chapter 14: Teamwork
Chapter 15: Stress
Chapter 16: Losing the Good Ones
Chapter 17: Stating and Questioning the Obvious
Part II: The Job
Chapter 18: Results
Chapter 19: Balancing the Three Ps
Chapter 20: Dealing With Customers
Chapter 21: Informational Meetings
Chapter 22: Presentation Skills
Chapter 23: Managing Resource Constraints
Chapter 24: Be A F.O.R.C.E. of Nature: The Secret Sauce in Effective Project Management
Part III: The Games
Chapter 25: Ladders and Other Dangerous Things
Chapter 26: Politics at Work—Game Playing
Chapter 27: Passive Aggression
Chapter 28: Will All The Assholes Please Stand Up?
Chapter 29: Going Up—Escalation Culture
Chapter 30: “Not Invented Here” Syndrome
Chapter 31: We Are Watching You
Chapter 32: Micro-Management: The Poster Child for Wasteful Management
Chapter 33: I Cannot Feel My Toes
Chapter 34: Power Loss (The Winter of Your Discontent)
Part IV: The Actions
Chapter 35: Dealing With Things
Chapter 36: Taking Back Time
Chapter 37: Sharing the Love – Not So Much, Please
Chapter 38: Communications
Part V: Corporate Movements
Chapter 39: Reorganize, Renew, Repeat (The Three Rs)
Chapter 40: Downsizing
Chapter 41: Upsizing
Chapter 42: Motivating People–Helping to Drive Performance
Chapter 43: Change Agents – Ha! Ha!
Chapter 44: A Company That is a Good Social Partner
Chapter 45: Leading an Organization to Greatness
Chapter 46: A MADD Approach to Recovery in Stormy Times
Chapter 47: How to Kick Start a Cultural Change
Part VI: Simple Stuff
Chapter 48: Slicing Things Up: Where Did All My Free Time Go?
Chapter 49: The Truth Will Set You Free
Chapter 50: Speed
Chapter 51: Marathons – Meetings Without End
Chapter 52: Do Not Panic
Chapter 53: Доверяй, Но Проверяй (Trust, But Verify)
Chapter 54: Loyalty
Chapter 55: What Now?
Chapter 56: Problem Solving
Part VII: The Point
Chapter 57: Smell The Roses
Chapter 58: The Good
Chapter 59: Home Life
Chapter 60: Diversity!
Chapter 61: Coaching and Mentoring
Chapter 62: Filling generational gaps
Epilogue